Programs

Short Skills Programmes

Dispatch and Receiving Clerk ( Retail Store), NQF Level 3 Skills Programme
– Receive Stock
– Dispatch Stock
Small Business Manager / Owner (Customer Care), NQF Level 3 Skills Programme

– Build Customer Relations in an Operational Unit

– Deal with customers in a retail business

– Explain the factors that impact on the bottom line of a Wholesale and Retail unit 

 

Store Person (Stockroom), NQF Level 2 Skills Programme

– Maintain the stockroom 

– Count stock for a stock-take 

 

Sales Assistant(General)(Business Start-up)Level 3

– Run a Small Business

– Explain the factors that impact on the bottom line of a W&R Unit

 

Retail Supervisor( Loss Control Supervision) Level 4

– Explain the factors impactor on the bottom line of a W&R Unit

– Supervise implementation of loss control measures

– Supervise stock counts

 

Retail Supervisor(Team Supervisor) Level 4

– Apply Organisational code of conduct in the work environment

– Motivate and build a team

– Manage time keeping records

– Prioritise time and work for self and one’s team

 

Retail Supervisor (Departmental Sales) Level 4

– Supervise customer service standards

– Supervise implementation of loss control measures

– Supervise sales performance

 

QUALIFICATIONS

National Certificate: Wholesale and Retail Operations, NQF Level 2
– Use language and communication in occupational learning programmes 

– Write/present for a defined context 

– Define the core concepts of the wholesale and retail environment 

– Access and use information from texts 

– Interact with customers 

– Maintain and adapt oral/signed communication 

– Process payment at a Point of Sales (POS) 

– Use mathematics to investigate and monitor the financial aspects of personal and community life 

– Mark merchandise and maintain displays
 
– Identify, describe, compare, classify, explore shape and motion in 2-and 3-dimensional shapes in different contexts 

– Complete basic business calculations 

– Record transactions 

– Demonstrate understanding of rational and irrational numbers and number systems 

– Count stock for a stock-take
 
– Work with a range of patterns and functions and solve problems 

– Maintain a safe and secure wholesale and retail environment 

– Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems 

– Dispatch stock (in a retail / wholesale outlet)

– Maintain the stockroom 

National Certificate: Wholesale and Retail Operations, NQF Level 3
– Accommodate audience and context needs in oral/signed communication 

– Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations 

– Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 

– Interpret and use information from texts 

– Investigate life and work related problems using data and probabilities 

– Use language and communication in occupational learning programmes 

– Use mathematics to investigate and monitor the financial aspects of personal, business and national issues 

– Write/present/sign texts for a range of communicative contexts 

– Count stock for a stock-take 

– Dispatch stock 

– Display merchandise visually in a Wholesale and Retail outlet 

– Maintain the stockroom 

– Perform one-to-one training on the job 

– Receive stock
 
– Define the core concepts of the wholesale and retail environment 

– Apply theft, fraud and safety controls in a Wholesale and Retail outlet 

– Build customer relations in an operational unit 

– Explain the factors that impact on the bottom line of a Wholesale and Retail unit 

NC: Wholesale and Retail Operations Supervision, NQF Level 4
– Indicate the role of a team leader ensuring that a team meets an organisation’s standards

– Motivate a team

– Supervise customer service standards

– Supervise housekeeping and hygiene in a store

– Supervise sales performance

– Supervise stock counts

– Supervise implementation of loss control measures

– Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues

– Accommodate audience and context needs in oral communication (2nd language)

– Interpret and use information from texts (2nd language)

– Write texts for a range of communicative contexts (2nd language)

– Engage in sustained oral communication and evaluate spoken texts

– Read analyse and respond to a variety of texts

– Write for a wide range of contexts 

– Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems

– Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts

– Access information in order to respond to client enquiries in a financial services environment (2nd language)

– Communicate verbally with clients in a financial environment (2nd language)

– Apply comprehension skills to engage written texts in a business environment

– Conduct a formal meeting

– Apply the budget function in a business unit

– Demonstrate basic understanding of the Primary labour legislation that impacts on a business unit

– Explain the scope of the Compensation for Occupational Injuries and Diseases Act 130 of 1993 (COIDA)

– Interpret basic financial statements

– Supervise P.O.S. Operations

– Supervise promotional activities

National Certificate: Generic Management Wholesale and Retail Management
– Create and manage an environment that promotes innovation

– Formulate recommendations for a change process

– Monitor, assess and manage risk

– Devise and apply strategies to establish and maintain workplace relationships

– Lead people development and talent management

– Develop, implement and evaluate an operational plan

– Monitor and evaluate team members against performance standards

– Select and coach first line managers

– Build teams to achieve goals and objectives

– Manage a diverse work force to add value

– Apply the principles of knowledge management

– Use communication techniques effectively

– Analyse leadership and related theories in a work context

– Develop, implement and evaluate a project plan

Apply a systems approach to decision making

– Apply mathematical analysis to economic and financial information

– Manage the finances of a unit

– Apply the principles of ethics to improve organisational culture

– Recruit and select candidates to fill defined positions

– Manage shrinkage and losses in a wholesale and retail unit

– Conduct a disciplinary hearing

National Certificate: Informal and Small Business Practice

– Accommodate audience and context needs in oral/signed communication

– Analyse and respond to a variety of literary texts

– Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations

– Describe, apply, analyse and calculate shape and motion in 2- and 3-dimensional space in different contexts

– Interpret and use information from texts

– Investigate life and work related problems using data and probabilities

– Use mathematics to investigate and monitor the financial aspects of personal, business and national issues

– Write/present/sign texts for a range of communicative contexts

– Control cash in a small business

– Deal with customers in a retail business

– Maintain a safe and secure environment in a retail business

– Merchandise products in a retail business

– Replenish stock in a retail business

– Run a small business

– Count stock for a stock-take

– Manage time and work processes within a business environment

– Behave in a professional manner in a business environment

– Perform office functions in a Wholesale and retail outlet

– Pack customer purchase at point of sales

 

National Certificate: Business Administration Services, NQF Level 2

– Attend to customer enquiries in an office setting

– Behave in a professional manner in a business environment

– Conduct basic financial transactions

– Contribute to the health, safety and security of the workplace

– Demonstrate an understanding of a selected business environment

– Demonstrate knowledge of and produce word processing documents using basic functions

– Demonstrate the ability to use electronic mail software to send and receive messages

– Identify and maintain the types of records required in own industry and understand why it is necessary to create evidence and maintain confidentiality

– Investigate the structure of an organization as a workplace

– Keep informed about current affairs related to one`s own industry

– Maintain an existing information system in a business environment

– Manage time and work processes within a business environment

– Operate a personal computer system

– Operate and take care of equipment in an office environment

– Operate in a team

– Operate personal computer peripherals

– Organise oneself in the workplace

– Process incoming and outgoing telephone calls

– Process numerical and text data in a business environment

– Receive and execute instructions

– Maintain effective working relationships with other members of staff

– Access and use information from texts

– Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems

– Demonstrate understanding of rational and irrational numbers and number systems

– Maintain and adapt oral communication
“Measure, estimate and calculate physical quantities and explore, describe and represent geometrical relationships in 2dimensions in different life or workplace contexts

– Respond to literary texts

– Use mathematics to investigate and monitor the financial aspects of personal and community life

– Work with a range of patterns and functions and solve problems

– Write for a defined context

– Demonstrate knowledge and understanding of the rights and responsibilities of the individual under the South African

– Demonstrate knowledge and understanding of the structures that reinforce and support human rights in South Africa

– Do basic research

– Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business subsector, own organisation and a specific workplace

 

Further Education and Training Certificate: Business Administration Services, NQF Level 4

– Achieve personal effectiveness in a business environment

– Analyze new developments reported in the media that could impact a business sector or industry

– Apply the budget function in a business unit

– Comply with organizational ethics

– Contract service providers

– Describe and apply the management of stock and fixed assets in a business unit

– Describe and assist in the control of fraud in an office environment

– Develop administrative procedures in a selected organization

– Display cultural awareness in dealing with customers and colleagues

– Manage administration records

– Manage service providers in a selected organization

– Present information in report format

– Work as a project team member

– Apply efficient time management to the work of a department/division/section

– Accommodate audience and context needs in oral communication

– Interpret a variety of literary texts

– Interpret and use information from texts

– Write texts for a range of communicative contexts

– Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life-related problems

– Engage in sustained oral communication and evaluate spoken texts

– Measure, estimate & calculate physical quantities & explore, critique & prove geometrical relationships in 2 and 3-dimensional space in the life and workplace of an adult with increasing responsibilities

– Read analyze and respond to a variety of texts

– Use mathematics to investigate and monitor the financial aspects of personal, business, national, and international issues

– Use the writing process to compose texts required in the business environment

– Write for a wide range of contexts

– Monitor and control reception area

– Process incoming and outgoing telephone calls

– Monitor customer satisfaction

 

General Education and Training Certificate: Hygiene and Cleaning, NQF Level 1

– Clean above the floor surfaces

– Clean toilets and bathrooms

– Manage personal finances

– Practice good health and grooming habits

– Provide good customer service in a cleaning services environment

– Remove spots and spillages from carpets and upholstery

– Sweep floors

– Understand basic cleaning principles

– Use chemicals in the cleaning services environment

– Vacuum dry surfaces

– Analyse cultural products and processes as representations of shape, space and time

– Collect, analyse, use and communicate numerical data

– Critically analyse how mathematics is used in social, political and economic relations

– Demonstrate an understanding of and use the numbering system

– Describe and represent objects and the environment in terms of shape, space, time and motion

– Engage in a range of speaking/signing and listening interactions for a variety of purposes

– Explore and use a variety of strategies to learn

– Read/view and respond to a range of text types

– Use maps to access and communicate information concerning routes, location and direction

– Working with numbers in various contexts
Write/Sign for a variety of different purposes

– Clean windows

– Portray a professional image within a cleaning team

– Demonstrate an understanding of sexuality and sexually transmitted infections including HIV/AIDS

– Demonstrate an understanding of factors that contribute towards healthy living

 

National Certificate: New Venture Creation (SMME), NQF Level 2
– Apply basic business ethics in a work environment

– Apply the basic skills of customer service

– Behave in a professional manner in a business environment

– Determine financial requirements of a new venture

– Identify and demonstrate entrepreneurial ideas and opportunities

– Identify the composition of a selected new venture’s industry/sector and its procurement systems

– Manage business operations

– Manage finances for a new venture

– Manage marketing and selling processes of a new venture

– Match new venture opportunity to market needs

– Produce a business plan for a new venture

– Access and use information from texts

– Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems

– Demonstrate understanding of rational and irrational numbers and number systems

– Identify, describe, compare, classify, explore shape and motion in 2-and 3dimensional shapes in different contexts

– Maintain and adapt oral communication

– Use language and communication in occupational learning programmes

– Use mathematics to investigate and monitor the financial aspects of personal and community life

– Work with a range of patterns and functions and solve problems

– Write for a defined context

– Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace

– Monitor and control the receiving and satisfaction of visitors

– Prepare and process documents for financial and banking processes

– Tender for business or work in a selected new venture

– Keep informed about current affairs related to one`s own industry

– Apply basic HR principles in a new venture

– Apply knowledge of self and team in order to develop a plan to enhance team performance

National Certificate: Funeral Services Practices, NQF Level 3

– Building rapport with clients in a funeral business

– Comply with organisation ethics

– Exhuming human remains

– Implementing and participating in administrative procedures in a funeral business

– Participating in conducting funeral ceremonies

– Preparing and cleaning human remains for storage

– Preparing and cleaning human remains for visitation and coffining

– Preparing the funeral site for burial, cremation or memorial services

– Providing and demonstrating funeral product and service information to individuals to enable informed decision-making

– Transporting human remains, the bereaved and materials and equipment

– Handle a range of customer complaints

– Presenting funeral provision options to individuals

– Work as a team member in a funeral business

– Accommodate audience and context needs in oral communication

– Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations

– Describe, apply, analyse and calculate shape and motion in 2-and 3dimensional space in different contexts

– Interpret and use information from texts

– Investigate life and work related problems using data and probabilities

– Use language and communication in occupational learning programmes

– Use mathematics to investigate and monitor the financial aspects of personal, business and national issues

– Write texts for a range of communicative contexts

– Maintain housekeeping in a funeral business

– Displaying and marking funeral merchandise

– Preparing human remains for embalming

– Comply with legal requirements and understand legal implications when embalming

– Gathering and collating resource data and sourcing and placing disaster equipment

 

National Certificate: Contact Centre Support, NQF Level 2

– Collect and record information queries and requests from customers

– Contribute to a diverse working environment in a Contact Centre

– Identify and respond to customer needs in a Contact Centre

– Input data received onto appropriate computer packages within a Contact Centre

– Meet performance standards within a Contact Centre

– Provide information to customers in a Contact Centre

– Gather and provide relevant information to contribute to contact centre problem solving

– Handle a range of customer complaints in Contact Centres

– Instil in myself a personal Contact Centre culture

– Work as a member of a Contact Centre Team

– Access and use information from texts

– Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems

– Demonstrate understanding of rational and irrational numbers and number systems

– Identify, describe, compare, classify, explore shape and motion in 2-and 3dimensional shapes in different contexts

– Maintain and adapt oral/signed communication

– Use language and communication in occupational learning programmes

– Use mathematics to investigate and monitor the financial aspects of personal and community life

– Work with a range of patterns and functions and solve problems

– Write/ present for a defined context

– Apply in-bound Contact Centre Operations within a commercial environment

– Apply out-bound Contact Centre

– Operations within a commercial environment

 

Further Education and Training Certificate: Generic

– Apply leadership concepts in a work context

– Apply the organisation’s code of conduct in a work environment

– Conduct a structured meeting

– Employ a systematic approach to achieving objectives

– Identify responsibilities of a team leader in ensuring that organisational standards are met

– Manage Expenditure against a budget

– Monitor the level of service to a range of customers

– Motivate and Build a Team

– Prioritise time and work for self and team
Solve problems, make decisions and implement solutions

– Accommodate audience and context needs in oral/signed communication

– Interpret and use information from texts

– Use language and communication in occupational learning programmes

– Write/present/sign texts for a range of communicative contexts

– Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems

– Engage in sustained oral/signed communication and evaluate spoken/signed texts

– Read/view, analyse and respond to a variety of texts

– Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts

– Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues

– Use the writing process to compose texts required in the business environment
Write/present/sign for a wide range of contexts

– Explain the contribution made by own area of responsibility to the overall organisational strategy

– Describe the relationship of junior management to other management roles

– Induct a member into a team

– Maintain records for a team

– Identify and explain the core and support functions of an organisation

 

Occupational Certificate: Insurance Claims Asministrator (Insurance Claims Assessor) NQF Level 4
KNOWLEDGE COMPONENT

Module 1: BASIC OF INSURANCE

Module 2: CLAIMS HANDLING PROCEEDURES

Module 3: PROFESSIONAL BEHAVIOR AND FINANCIAL LITERACY

PRACTICAL COMPONENT

Module 1: Receive a basic claim in order to assess the loss/ damage and verify the validity of the contract

Module 2: Assess the claim to determine validity

Module 3: Recommend to settle, conditionally settle or reject the claim

Module 4: Comment on risk improvements where applicable

WORKPLACE COMPONENT

Module 1: Verification processes regarding Statutory claims

Module 2: Receipt of notifications and verification processes regarding Health Care

Module 3: Receipt of notifications and verification processes regarding Long-term insurance

Module 4: Verification processes regarding Short-term insurance

Module 5: Assessment processes regarding Statutory claims

Module 6: Assessment processes regarding Health Care claim

Module 7: Assessment process regarding Long-term insurance

Module 8: Participation of assessment process regarding Short-term insurance

Module 9: Finalisation processes of Statutory claims

Module 10: Decisions for payments to relevant stakeholders regarding Health Care claims

Module 11: Decisions for payments to relevant stakeholders regarding Long-term insurance

Module 12: Making recommendation regarding Short-term insurance

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