Short Skills Programmes
Dispatch and Receiving Clerk ( Retail Store), NQF Level 3 Skills Programme
– Dispatch Stock
Small Business Manager / Owner (Customer Care), NQF Level 3 Skills Programme
– Build Customer Relations in an Operational Unit
– Deal with customers in a retail business
– Explain the factors that impact on the bottom line of a Wholesale and Retail unit
Store Person (Stockroom), NQF Level 2 Skills Programme
– Maintain the stockroom
– Count stock for a stock-take
Sales Assistant(General)(Business Start-up)Level 3
– Run a Small Business
– Explain the factors that impact on the bottom line of a W&R Unit
Retail Supervisor( Loss Control Supervision) Level 4
– Explain the factors impactor on the bottom line of a W&R Unit
– Supervise implementation of loss control measures
– Supervise stock counts
Retail Supervisor(Team Supervisor) Level 4
– Apply Organisational code of conduct in the work environment
– Motivate and build a team
– Manage time keeping records
– Prioritise time and work for self and one’s team
Retail Supervisor (Departmental Sales) Level 4
– Supervise customer service standards
– Supervise implementation of loss control measures
– Supervise sales performance
QUALIFICATIONS
National Certificate: Wholesale and Retail Operations, NQF Level 2
– Write/present for a defined context
– Define the core concepts of the wholesale and retail environment
– Access and use information from texts
– Interact with customers
– Maintain and adapt oral/signed communication
– Process payment at a Point of Sales (POS)
– Use mathematics to investigate and monitor the financial aspects of personal and community life
– Mark merchandise and maintain displays
– Identify, describe, compare, classify, explore shape and motion in 2-and 3-dimensional shapes in different contexts
– Complete basic business calculations
– Record transactions
– Demonstrate understanding of rational and irrational numbers and number systems
– Count stock for a stock-take
– Work with a range of patterns and functions and solve problems
– Maintain a safe and secure wholesale and retail environment
– Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems
– Dispatch stock (in a retail / wholesale outlet)
– Maintain the stockroom
National Certificate: Wholesale and Retail Operations, NQF Level 3
– Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations
– Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts
– Interpret and use information from texts
– Investigate life and work related problems using data and probabilities
– Use language and communication in occupational learning programmes
– Use mathematics to investigate and monitor the financial aspects of personal, business and national issues
– Write/present/sign texts for a range of communicative contexts
– Count stock for a stock-take
– Dispatch stock
– Display merchandise visually in a Wholesale and Retail outlet
– Maintain the stockroom
– Perform one-to-one training on the job
– Receive stock
– Define the core concepts of the wholesale and retail environment
– Apply theft, fraud and safety controls in a Wholesale and Retail outlet
– Build customer relations in an operational unit
– Explain the factors that impact on the bottom line of a Wholesale and Retail unit
NC: Wholesale and Retail Operations Supervision, NQF Level 4
– Motivate a team
– Supervise customer service standards
– Supervise housekeeping and hygiene in a store
– Supervise sales performance
– Supervise stock counts
– Supervise implementation of loss control measures
– Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues
– Accommodate audience and context needs in oral communication (2nd language)
– Interpret and use information from texts (2nd language)
– Write texts for a range of communicative contexts (2nd language)
– Engage in sustained oral communication and evaluate spoken texts
– Read analyse and respond to a variety of texts
– Write for a wide range of contexts
– Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems
– Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts
– Access information in order to respond to client enquiries in a financial services environment (2nd language)
– Communicate verbally with clients in a financial environment (2nd language)
– Apply comprehension skills to engage written texts in a business environment
– Conduct a formal meeting
– Apply the budget function in a business unit
– Demonstrate basic understanding of the Primary labour legislation that impacts on a business unit
– Explain the scope of the Compensation for Occupational Injuries and Diseases Act 130 of 1993 (COIDA)
– Interpret basic financial statements
– Supervise P.O.S. Operations
– Supervise promotional activities
National Certificate: Generic Management Wholesale and Retail Management
– Formulate recommendations for a change process
– Monitor, assess and manage risk
– Devise and apply strategies to establish and maintain workplace relationships
– Lead people development and talent management
– Develop, implement and evaluate an operational plan
– Monitor and evaluate team members against performance standards
– Select and coach first line managers
– Build teams to achieve goals and objectives
– Manage a diverse work force to add value
– Apply the principles of knowledge management
– Use communication techniques effectively
– Analyse leadership and related theories in a work context
– Develop, implement and evaluate a project plan
Apply a systems approach to decision making
– Apply mathematical analysis to economic and financial information
– Manage the finances of a unit
– Apply the principles of ethics to improve organisational culture
– Recruit and select candidates to fill defined positions
– Manage shrinkage and losses in a wholesale and retail unit
– Conduct a disciplinary hearing
National Certificate: Informal and Small Business Practice
– Accommodate audience and context needs in oral/signed communication
– Analyse and respond to a variety of literary texts
– Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations
– Describe, apply, analyse and calculate shape and motion in 2- and 3-dimensional space in different contexts
– Interpret and use information from texts
– Investigate life and work related problems using data and probabilities
– Use mathematics to investigate and monitor the financial aspects of personal, business and national issues
– Write/present/sign texts for a range of communicative contexts
– Control cash in a small business
– Deal with customers in a retail business
– Maintain a safe and secure environment in a retail business
– Merchandise products in a retail business
– Replenish stock in a retail business
– Run a small business
– Count stock for a stock-take
– Manage time and work processes within a business environment
– Behave in a professional manner in a business environment
– Perform office functions in a Wholesale and retail outlet
– Pack customer purchase at point of sales
National Certificate: Business Administration Services, NQF Level 2
– Attend to customer enquiries in an office setting
– Behave in a professional manner in a business environment
– Conduct basic financial transactions
– Contribute to the health, safety and security of the workplace
– Demonstrate an understanding of a selected business environment
– Demonstrate knowledge of and produce word processing documents using basic functions
– Demonstrate the ability to use electronic mail software to send and receive messages
– Identify and maintain the types of records required in own industry and understand why it is necessary to create evidence and maintain confidentiality
– Investigate the structure of an organization as a workplace
– Keep informed about current affairs related to one`s own industry
– Maintain an existing information system in a business environment
– Manage time and work processes within a business environment
– Operate a personal computer system
– Operate and take care of equipment in an office environment
– Operate in a team
– Operate personal computer peripherals
– Organise oneself in the workplace
– Process incoming and outgoing telephone calls
– Process numerical and text data in a business environment
– Receive and execute instructions
– Maintain effective working relationships with other members of staff
– Access and use information from texts
– Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems
– Demonstrate understanding of rational and irrational numbers and number systems
– Maintain and adapt oral communication
“Measure, estimate and calculate physical quantities and explore, describe and represent geometrical relationships in 2dimensions in different life or workplace contexts
“
– Respond to literary texts
– Use mathematics to investigate and monitor the financial aspects of personal and community life
– Work with a range of patterns and functions and solve problems
– Write for a defined context
– Demonstrate knowledge and understanding of the rights and responsibilities of the individual under the South African
– Demonstrate knowledge and understanding of the structures that reinforce and support human rights in South Africa
– Do basic research
– Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business subsector, own organisation and a specific workplace
Further Education and Training Certificate: Business Administration Services, NQF Level 4
– Achieve personal effectiveness in a business environment
– Analyze new developments reported in the media that could impact a business sector or industry
– Apply the budget function in a business unit
– Comply with organizational ethics
– Contract service providers
– Describe and apply the management of stock and fixed assets in a business unit
– Describe and assist in the control of fraud in an office environment
– Develop administrative procedures in a selected organization
– Display cultural awareness in dealing with customers and colleagues
– Manage administration records
– Manage service providers in a selected organization
– Present information in report format
– Work as a project team member
– Apply efficient time management to the work of a department/division/section
– Accommodate audience and context needs in oral communication
– Interpret a variety of literary texts
– Interpret and use information from texts
– Write texts for a range of communicative contexts
– Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life-related problems
– Engage in sustained oral communication and evaluate spoken texts
– Measure, estimate & calculate physical quantities & explore, critique & prove geometrical relationships in 2 and 3-dimensional space in the life and workplace of an adult with increasing responsibilities
– Read analyze and respond to a variety of texts
– Use mathematics to investigate and monitor the financial aspects of personal, business, national, and international issues
– Use the writing process to compose texts required in the business environment
– Write for a wide range of contexts
– Monitor and control reception area
– Process incoming and outgoing telephone calls
– Monitor customer satisfaction
General Education and Training Certificate: Hygiene and Cleaning, NQF Level 1
– Clean above the floor surfaces
– Clean toilets and bathrooms
– Manage personal finances
– Practice good health and grooming habits
– Provide good customer service in a cleaning services environment
– Remove spots and spillages from carpets and upholstery
– Sweep floors
– Understand basic cleaning principles
– Use chemicals in the cleaning services environment
– Vacuum dry surfaces
– Analyse cultural products and processes as representations of shape, space and time
– Collect, analyse, use and communicate numerical data
– Critically analyse how mathematics is used in social, political and economic relations
– Demonstrate an understanding of and use the numbering system
– Describe and represent objects and the environment in terms of shape, space, time and motion
– Engage in a range of speaking/signing and listening interactions for a variety of purposes
– Explore and use a variety of strategies to learn
– Read/view and respond to a range of text types
– Use maps to access and communicate information concerning routes, location and direction
– Working with numbers in various contexts
Write/Sign for a variety of different purposes
– Clean windows
– Portray a professional image within a cleaning team
– Demonstrate an understanding of sexuality and sexually transmitted infections including HIV/AIDS
– Demonstrate an understanding of factors that contribute towards healthy living
National Certificate: New Venture Creation (SMME), NQF Level 2
– Apply the basic skills of customer service
– Behave in a professional manner in a business environment
– Determine financial requirements of a new venture
– Identify and demonstrate entrepreneurial ideas and opportunities
– Identify the composition of a selected new venture’s industry/sector and its procurement systems
– Manage business operations
– Manage finances for a new venture
– Manage marketing and selling processes of a new venture
– Match new venture opportunity to market needs
– Produce a business plan for a new venture
– Access and use information from texts
– Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems
– Demonstrate understanding of rational and irrational numbers and number systems
– Identify, describe, compare, classify, explore shape and motion in 2-and 3dimensional shapes in different contexts
– Maintain and adapt oral communication
– Use language and communication in occupational learning programmes
– Use mathematics to investigate and monitor the financial aspects of personal and community life
– Work with a range of patterns and functions and solve problems
– Write for a defined context
– Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace
– Monitor and control the receiving and satisfaction of visitors
– Prepare and process documents for financial and banking processes
– Tender for business or work in a selected new venture
– Keep informed about current affairs related to one`s own industry
– Apply basic HR principles in a new venture
– Apply knowledge of self and team in order to develop a plan to enhance team performance
National Certificate: Funeral Services Practices, NQF Level 3
– Building rapport with clients in a funeral business
– Comply with organisation ethics
– Exhuming human remains
– Implementing and participating in administrative procedures in a funeral business
– Participating in conducting funeral ceremonies
– Preparing and cleaning human remains for storage
– Preparing and cleaning human remains for visitation and coffining
– Preparing the funeral site for burial, cremation or memorial services
– Providing and demonstrating funeral product and service information to individuals to enable informed decision-making
– Transporting human remains, the bereaved and materials and equipment
– Handle a range of customer complaints
– Presenting funeral provision options to individuals
– Work as a team member in a funeral business
– Accommodate audience and context needs in oral communication
– Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations
– Describe, apply, analyse and calculate shape and motion in 2-and 3dimensional space in different contexts
– Interpret and use information from texts
– Investigate life and work related problems using data and probabilities
– Use language and communication in occupational learning programmes
– Use mathematics to investigate and monitor the financial aspects of personal, business and national issues
– Write texts for a range of communicative contexts
– Maintain housekeeping in a funeral business
– Displaying and marking funeral merchandise
– Preparing human remains for embalming
– Comply with legal requirements and understand legal implications when embalming
– Gathering and collating resource data and sourcing and placing disaster equipment
National Certificate: Contact Centre Support, NQF Level 2
– Collect and record information queries and requests from customers
– Contribute to a diverse working environment in a Contact Centre
– Identify and respond to customer needs in a Contact Centre
– Input data received onto appropriate computer packages within a Contact Centre
– Meet performance standards within a Contact Centre
– Provide information to customers in a Contact Centre
– Gather and provide relevant information to contribute to contact centre problem solving
– Handle a range of customer complaints in Contact Centres
– Instil in myself a personal Contact Centre culture
– Work as a member of a Contact Centre Team
– Access and use information from texts
– Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems
– Demonstrate understanding of rational and irrational numbers and number systems
– Identify, describe, compare, classify, explore shape and motion in 2-and 3dimensional shapes in different contexts
– Maintain and adapt oral/signed communication
– Use language and communication in occupational learning programmes
– Use mathematics to investigate and monitor the financial aspects of personal and community life
– Work with a range of patterns and functions and solve problems
– Write/ present for a defined context
– Apply in-bound Contact Centre Operations within a commercial environment
– Apply out-bound Contact Centre
– Operations within a commercial environment
Further Education and Training Certificate: Generic
– Apply leadership concepts in a work context
– Apply the organisation’s code of conduct in a work environment
– Conduct a structured meeting
– Employ a systematic approach to achieving objectives
– Identify responsibilities of a team leader in ensuring that organisational standards are met
– Manage Expenditure against a budget
– Monitor the level of service to a range of customers
– Motivate and Build a Team
– Prioritise time and work for self and team
Solve problems, make decisions and implement solutions
– Accommodate audience and context needs in oral/signed communication
– Interpret and use information from texts
– Use language and communication in occupational learning programmes
– Write/present/sign texts for a range of communicative contexts
– Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems
– Engage in sustained oral/signed communication and evaluate spoken/signed texts
– Read/view, analyse and respond to a variety of texts
– Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts
– Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues
– Use the writing process to compose texts required in the business environment
Write/present/sign for a wide range of contexts
– Explain the contribution made by own area of responsibility to the overall organisational strategy
– Describe the relationship of junior management to other management roles
– Induct a member into a team
– Maintain records for a team
– Identify and explain the core and support functions of an organisation
Occupational Certificate: Insurance Claims Asministrator (Insurance Claims Assessor) NQF Level 4
Module 1: BASIC OF INSURANCE
Module 2: CLAIMS HANDLING PROCEEDURES
Module 3: PROFESSIONAL BEHAVIOR AND FINANCIAL LITERACY
PRACTICAL COMPONENT
Module 1: Receive a basic claim in order to assess the loss/ damage and verify the validity of the contract
Module 2: Assess the claim to determine validity
Module 3: Recommend to settle, conditionally settle or reject the claim
Module 4: Comment on risk improvements where applicable
WORKPLACE COMPONENT
Module 1: Verification processes regarding Statutory claims
Module 2: Receipt of notifications and verification processes regarding Health Care
Module 3: Receipt of notifications and verification processes regarding Long-term insurance
Module 4: Verification processes regarding Short-term insurance
Module 5: Assessment processes regarding Statutory claims
Module 6: Assessment processes regarding Health Care claim
Module 7: Assessment process regarding Long-term insurance
Module 8: Participation of assessment process regarding Short-term insurance
Module 9: Finalisation processes of Statutory claims
Module 10: Decisions for payments to relevant stakeholders regarding Health Care claims
Module 11: Decisions for payments to relevant stakeholders regarding Long-term insurance
Module 12: Making recommendation regarding Short-term insurance